{"id":9536,"date":"2024-11-07T05:00:12","date_gmt":"2024-11-07T05:00:12","guid":{"rendered":"https:\/\/www.united.org.au\/new\/?page_id=9536"},"modified":"2024-11-07T05:03:46","modified_gmt":"2024-11-07T05:03:46","slug":"quejas-y-comentarios","status":"publish","type":"page","link":"https:\/\/www.united.org.au\/new\/es\/quejas-y-comentarios\/","title":{"rendered":"Quejas y comentarios"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9536\" class=\"elementor elementor-9536\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53ba2fe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53ba2fe\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6047958\" data-id=\"6047958\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ae9152 aleft elementor-widget elementor-widget-wgl-double-headings\" data-id=\"1ae9152\" data-element_type=\"widget\" data-widget_type=\"wgl-double-headings.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"wgl-double_heading\"><h3 class=\"dbl__title-wrapper\"><span class=\"dbl__title dbl-title_1\">Es tu derecho.<\/span><\/h3>        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c297f25 elementor-widget elementor-widget-text-editor\" data-id=\"c297f25\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>UNITED est\u00e1 comprometido a facilitar el derecho de los clientes a presentar una queja sobre cualquier servicio proporcionado por la organizaci\u00f3n, a apelar una decisi\u00f3n que les afecte directamente, y a garantizar que su queja o apelaci\u00f3n sea evaluada de manera justa y respondida con prontitud. Estamos comprometidos con mejorar la calidad de la atenci\u00f3n y los servicios que brindamos, adoptando un enfoque positivo y sin culpas para resolver quejas. Los elogios recibidos nos indican lo que estamos haciendo bien, mientras que las quejas son vistas como una oportunidad de mejora. Todos los comentarios son tomados en serio. Haremos todos los esfuerzos razonables para entender los problemas o inquietudes y resolver las quejas dentro del servicio cuando surjan.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-880ad51\" data-id=\"880ad51\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dab6ee elementor-widget elementor-widget-spacer\" data-id=\"7dab6ee\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf1bef8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf1bef8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9e75ab6\" data-id=\"9e75ab6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6610d7 elementor-widget elementor-widget-spacer\" data-id=\"b6610d7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e208c2b acenter elementor-view-stacked read_more_alignment-center button_animation_toggling animation_yes elementor-widget-icon-box wgl-icon-box elementor-shape-circle elementor-widget elementor-widget-wgl-service-1\" data-id=\"e208c2b\" data-element_type=\"widget\" data-widget_type=\"wgl-service-1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t            <a class=\"wgl-service_link\" href=\"http:\/\/Complaints_Procedure_Diagram_English_2020\" target=\"_blank\"><\/a>        <div class=\"wgl-service-1\">\n            <div class=\"wgl-service_content-wrap\">\n                <div class=\"wgl-service_content\">\n                    <div class=\"media-wrapper icon-wrapper\"><span class=\"wgl-icon\" ><i class=\"icon elementor-icon fas fa-file-pdf\" aria-hidden=\"true\"><\/i><\/span><\/div>                        <div class=\"wgl-service_subtitle\">Diagrama del Procedimiento de Quejas<\/div><h4 class=\"wgl-service_title\">Descargar<\/h4>                <\/div>\n            <\/div>\n        <\/div><div class=\"wgl-service_button-wrapper\"><div  class=\"wgl-service_button\"><i aria-hidden=\"true\" class=\"flaticon flaticon-left-arrow\"><\/i><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c549879\" data-id=\"c549879\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55386b9 elementor-widget elementor-widget-spacer\" data-id=\"55386b9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df34c1d acenter elementor-view-stacked read_more_alignment-center button_animation_toggling animation_yes elementor-widget-icon-box wgl-icon-box elementor-shape-circle elementor-widget elementor-widget-wgl-service-1\" data-id=\"df34c1d\" data-element_type=\"widget\" data-widget_type=\"wgl-service-1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t            <a class=\"wgl-service_link\" href=\"\" target=\"_blank\"><\/a>        <div class=\"wgl-service-1\">\n            <div class=\"wgl-service_content-wrap\">\n                <div class=\"wgl-service_content\">\n                    <div class=\"media-wrapper icon-wrapper\"><span class=\"wgl-icon\" ><i class=\"icon elementor-icon fas fa-file-pdf\" aria-hidden=\"true\"><\/i><\/span><\/div>                        <div class=\"wgl-service_subtitle\"><\/br>Declaraci\u00f3n de Privacidad<\/div><h4 class=\"wgl-service_title\">Descargar<\/h4>                <\/div>\n            <\/div>\n        <\/div><div class=\"wgl-service_button-wrapper\"><div  class=\"wgl-service_button\"><i aria-hidden=\"true\" class=\"flaticon flaticon-left-arrow\"><\/i><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6855414\" data-id=\"6855414\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-174bd60 elementor-widget elementor-widget-spacer\" data-id=\"174bd60\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36cde7c acenter elementor-view-stacked read_more_alignment-center button_animation_toggling animation_yes elementor-widget-icon-box wgl-icon-box elementor-shape-circle elementor-widget elementor-widget-wgl-service-1\" data-id=\"36cde7c\" data-element_type=\"widget\" data-widget_type=\"wgl-service-1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t            <a class=\"wgl-service_link\" href=\"https:\/\/www.united.org.au\/new\/complaint-feedback\/?preview_id=8711&#038;preview_nonce=6e3f9e0f39&#038;preview=true\" target=\"_blank\"><\/a>        <div class=\"wgl-service-1\">\n            <div class=\"wgl-service_content-wrap\">\n                <div class=\"wgl-service_content\">\n                    <div class=\"media-wrapper icon-wrapper\"><span class=\"wgl-icon\" ><i class=\"icon elementor-icon fas fa-file-pdf\" aria-hidden=\"true\"><\/i><\/span><\/div>                        <div class=\"wgl-service_subtitle\">Reconocimientos, Quejas y Retroalimentaci\u00f3n<\/div><h3 class=\"wgl-service_title\">Descargar<\/h3>                <\/div>\n            <\/div>\n        <\/div><div class=\"wgl-service_button-wrapper\"><div  class=\"wgl-service_button\"><i aria-hidden=\"true\" class=\"flaticon flaticon-right-arrow\"><\/i><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Es tu derecho. UNITED est\u00e1 comprometido a facilitar el derecho de los clientes a presentar una queja sobre cualquier servicio proporcionado por la organizaci\u00f3n, a apelar una decisi\u00f3n que les afecte directamente, y a garantizar que su queja o apelaci\u00f3n sea evaluada de manera justa y respondida con prontitud. Estamos comprometidos con mejorar la calidad [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-9536","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.united.org.au\/new\/wp-json\/wp\/v2\/pages\/9536"}],"collection":[{"href":"https:\/\/www.united.org.au\/new\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.united.org.au\/new\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.united.org.au\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.united.org.au\/new\/wp-json\/wp\/v2\/comments?post=9536"}],"version-history":[{"count":4,"href":"https:\/\/www.united.org.au\/new\/wp-json\/wp\/v2\/pages\/9536\/revisions"}],"predecessor-version":[{"id":9540,"href":"https:\/\/www.united.org.au\/new\/wp-json\/wp\/v2\/pages\/9536\/revisions\/9540"}],"wp:attachment":[{"href":"https:\/\/www.united.org.au\/new\/wp-json\/wp\/v2\/media?parent=9536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}