Intake and Rostering Coordinator

UNITED is currently seeking a bi-lingual (Spanish speaking) professional with exceptional communication and client services skills to coordinate UNITED’s Intake and Rostering.  The Intake and Rostering Coordinator will engage, monitor, assess, refer, and coordinate services according to Home Care Packages Program (HCPP) and Commonwealth Home Support Program (CHSP) guidelines.

 

 

SELECTION CRITERIA
Personal attributes:

    • • Well-developed skills in oral and written communication to enable the preparation of routine correspondence and reports where required.
    • • Creative, resourceful, and pragmatic with a positive Can Do and solution-focused attitude.
    • • Capacity and flexibility to cope effectively with a diverse and demanding work agenda.
    • • Capacity to manage competing priorities and meet strict deadlines.
    • • Value diversity in others’ work and personal styles.
    • • Demonstrate a clear commitment to working and learning collectively with others.
    • • Willingness to assist and support others as required and collaborate with team members.
    • • Act in a professional manner at all times to provide a prompt, courteous, responsive and flexible service to all program clients and staff.
    • • Strong analytical, problem-solving, and decision-making skills, with excellent attention to detail.
    • • Foster a safe and friendly working environment of equal opportunity where staff are valued as individuals and part of a team.

 

 

Skills & competencies:

    • • Ability to work independently and proactively, with excellent organisational and time management skills.
    • • Demonstrated skills in developing high level roster advise, implementing options, analysing risks, making sound judgements and problem solving to maximise efficiencies and meet budget requirements.
    • • Ability to efficiently deploy resources.
    • • Exercise initiative in the application of established work procedures and to establish goals and outcomes for rostering process.
    • • Sound intake and assessment skills, including ability to conduct intake interviews to assess appropriateness for Aged Care Services.
    • • Ability to promote transparency and quality service delivery, achieving high levels of client satisfaction.
    • • Excellent computer literacy skills in spreadsheets, databases, word processing programs and software including: E-tools, (or similar Client Management System), and My Aged Care (MAC) portal.
    • • Ability to coordinate services according to relevant program guidelines.
    • • Ability to liaise and communicate effectively with a broad range of people, both internal and external to the organisation, in a professional and ethical manner.
    • • Problem-solving, decision making and organisational skills.
    • • Fluent in Spanish and English and sound understanding of the Spanish speaking communities’ history, culture and their needs.
    • • Ability to communicate effectively with clients who have different needs, such as people from culturally and linguistically diverse (CALD) and LGBTI backgrounds, or people with a disability.
    • • Ability to promote the organisation’s policies and practices focused on building a diverse workplace.

     

 

Knowledge:

    • • Knowledge of scheduling under SCHADS Award is advantageous.
    • • Sound understanding of Home Care Packages (HCPP) and Commonwealth Home Support Program (CHSP) guidelines.
    • • Understanding of a person-centred philosophy and Consumer Directed Care (CDC).
    • • Thorough understanding of Wellness and Reablement philosophy.

     

 

Experience:

    • • Previous experience in managing a rostering and payroll system is highly advantageous.
    • • Previous experience in Client Management Systems (CMS) is desirable, but not essential.
    • • Experience in Aged Care and Community Services sector is highly advantageous.

     

 

Qualifications:  

    • • Certificate III or higher in Business Administration or extensive experience in high level administration roles is desirable, but not essential.
    • • Qualifications in Customer Service or Customer Engagement is desirable, but not essential.

 

 

How To Apply
Application addressing the Selection Criteria should be submitted to barbara.leon@united.org.au using the subject line: Intake & Rostering Coordinator

Please include a statement of your experience relevant to the selection criteria.  Only applications that address the selection criteria will be considered.
Why work for UNITED?

  • Make a difference in your community
  • Tax free Salary packaging entitlements
  • Ongoing training and professional development opportunities

 

Acounting Assistant position

QUALIFICATIONS/EXPERIENCE AND SPECIAL REQUIREMENTS

Part Time: 20 hours

Salary: $38,520 per year for 20 hours- $38.00 per hour

An exciting opportunity awaits a dedicated person to join our Team as Accounting Assistant. United is a non-for-profit incorporated Association in the Western Suburbs, which delivers high quality services to the elderly Spanish speaking Community in Melbourne.

You will be assisting and reporting to our Finance Officer (Accountant).

In order to assess your job application, please send the following documents:

• Cover letter

• Resume – Curriculum Vitae

JOB DESCRIPTION

Key Responsibilities:

The successful applicant will play a crucial role in the following responsibilities:

• Managing Accounts Receivable and Accounts Payable Ledgers, including reconciliations of Client Management Records.

• Bank reconciliations, debit cards reconciliations and management of daily cash outflows (petty cash).

• Assisting in the preparation and posting of monthly standard journals.

• Assisting in the preparation and lodgement of quarterly BAS, Payroll Tax and LSL portable system.

• Assisting in the preparation and uploading of a fortnightly payroll.

• Providing support and leave coverage for our Finance Officer (Accountant).

• Assisting with the year-end audit.

• Assisting management as required.

Skills and Experience:

• Experience in AUSTRALIA , in a medium-sized organization, preferably in roles related to Accounts Payable, Accounts Receivable or as an Assistant Accountant.

• Fluent in Spanish and English

• Bachelor degree in accounting, Bookkeeping certificate or equivalent.

• Strong teamwork skills and the ability to work autonomously, seeing tasks through completion.

• High processing accuracy and attention to detail.

• Effective communication and interpersonal skills.

• Disciplined work ethic.

• Competence in MYOB and advantage.

• Knowledge of Community Services and the Client Record Management System (E-Tools) and advantage.

• Microsoft Word and Excel skills.

What we offer:

• Part Time Position, classified under the Community Services Award.

• After probational period work from home once a week.

• After probational period working hours and duties may increase with agreement of both parties.

• Supportive and collaborative team environment.

• Attention to your personal situation within reason, to achieve a balance between work and personal endeavours.

• Equal employment opportunities.

  •  

 

APPLICATION PROCESS

In order to assess your job application, please fill this online form

https://www.seek.com.au/job/73780106

https://jobs.swagapp.com/jobs/1ffc8e6c-b5da-4e89-bf07-37fee4abe34a

 

 

Domestic assistance position

QUALIFICATIONS/EXPERIENCE AND SPECIAL REQUIREMENTS

    • Any customer service qualification or experience is preferred but not essential
    • Experience providing cleaning services or housekeeping
    • A current Victorian Driver’s Licence and an insured and reliable vehicle
    • Hold or be prepared to obtain First Aid/ CPR Certificate
    • Hold or be prepared to obtain a Police Check
    • Be prepared to attend training sessions as per industry standards and undertake professional development when required.

 

ESSENTIAL

    • Positive, can do attitude with the ability to engage with and motivate older people.
    • Demonstrated professional attitude and commitment to continual learning.
    • Demonstrated ability to work autonomously and in a team.
    • Ability and experience with optimizing opportunities to connect people to their community.
    • Bilingual (Spanish – English)
    • Right to work in Australia
    • Be available to move around different areas of Melbourne

 

APPLICATION PROCESS

In order to assess your job application, please fill this online form

https://form.jotform.com/unitedmelbourne/work-with-us

 

 

 

 

SUPPORT WORKER POSITION

WE’RE LOOKING FOR SUPPORT WORKERS TO WORK IN THE NORTH AND SOUTH EAST AREAS

Job Description

QUALIFICATIONS/EXPERIENCE AND SPECIAL REQUIREMENTS

    • Certificate III in either Ageing Support, Individual Support, Aged Care, Health Services Assistance
    • Or Certificate IV in Disability
    • Relevant experience in service delivery in a Home Care environment working with the frail, elderly or people with a disability.
    • Experience in developing and facilitating group programs for the elderly
    • A current Victorian Driver’s Licence and an insured and reliable vehicle
    • Hold or be prepared to obtain Food Safety Handling certificate
    • Hold or be prepared to obtain First Aid/ CPR Certificate
    • Hold or be prepared to obtain a Police Check
    • Be prepared to attend training sessions as per industry standards and undertake professional development when required.

ESSENTIAL

    • Demonstrated commitment to the principles of Person Centered Support.
    • Understanding of Aged Care, not-for-profit home community sector or similar
    • Effective verbal, written and computer skills
    • Positive, can do attitude with the ability to engage and motivate Aging people.
    • Demonstrated professional attitude and commitment to continual learning.
    • Demonstrated ability to work autonomously and in a team.
    • Ability and experience with optimising opportunities to connect people to their community.
    • Experience in working with individual support plans.
    • Right to work in Australia
    • Bilingual: Spanish and English
    • Covid-19 vaccine

 

APPLICATION PROCESS

In order to assess your job application, please fill this online form

https://form.jotform.com/unitedmelbourne/work-with-us